Contact us

Email CharterPrep

If you are reporting a problem, include the feature name and what happened. Please do not send passwords, verification codes or payment details.

Support tickets and grievances

Sign in, open Account & data → Support and grievances, and submit your complaint to receive a ticket number immediately. No paid plan is required. Quote that number in follow-up emails.

Acknowledgement is due within 48 calendar hours of receipt. Our existing 24-hour initial-response commitment remains. Acknowledgement confirms receipt; it is not a resolution.

If you cannot sign in, email help@charterprep.ai. Our operator will log your complaint with its original receipt time and send the ticket reference.