Trust at CharterPrep.AI

What we do

We help you decide what to study next. The app brings your syllabus, revision, practice, and planning into one place so you can see what needs attention and take the next useful step.

What we don’t do

• We do not predict whether you will pass.
• We do not replace official ICAI or ICSI material.
• We do not guarantee that every AI answer is correct.

How we handle accuracy

• AI explanations from CharterBot, Snap Solve, and the study mentor help you understand concepts and practise. They can contain errors.
• Always verify important points, amendments, and exam-related information against current official ICAI or ICSI study material and notifications.
• Readiness scores are based on the study evidence available in your account, including chapters completed, revision stages, and recent valid practice. They reflect recorded progress, not an independently measured level of knowledge or an exam result.
• You can see how the readiness score is calculated on our methodology page, including the formula and its limitations.

How we improve

• Students can report wrong or outdated answers by email. Include the question or page, course, level, attempt and the official source where possible. Avoid sharing passwords or other students’ private information. Reports help us review and correct content.
• Curriculum data and amendments require review against official changes before updates are published. Updates are not automatic, and some resources may lag new announcements. Check the source and review date where shown; confirm current requirements with the institute.
• Early feedback from students shapes what we build next.

Your data and control

• We use account details, progress, plans, saved practice and other information needed to provide, secure and support your study workspace. See the Privacy Policy for the full scope, including service providers and security-related processing.
• Snap Solve images are processed to generate an answer and are not retained by the app after processing. AI providers process submitted content under their own terms and privacy practices; do not include confidential third-party information.
• You can export a study backup from Account & data, leave the leaderboard, or request account deletion. Ownership checks and limited legal or security retention can apply. Read the account deletion instructions and Privacy Policy.

Pricing and trials

• Both Essential and Pro may offer an eligible three-day Pro trial on the website after verified AutoPay authorisation. Review the exact first full charge, including GST, and its date before authorising.
• The selected plan is charged automatically at the displayed trial end unless cancelled before the charge. A small Razorpay verification debit, if taken, is automatically refunded separately. Payment success is not guaranteed.
• Study-content downloads and printing are unavailable during trials. Existing card-free previews and beta/referral access keep their recorded terms. Google Play purchases follow the terms shown by Google Play.
• See Plans and pricing, Cancellation and Refund Policy and Terms of Service for prices, cancellation and access rules.

Contact

Questions about accuracy, your account, or this page: help@charterprep.ai.