CharterPrep.AICancellation and Refund Policy
Last updated:
Cancellation stops future renewals after confirmation; it does not automatically refund a captured payment.
1. Cancellation and refund guide
Choose the route for the channel where you purchased. The table below is the single reference for the cancellation path and deadlines used by our billing screens and confirmation emails.
Cancellation path and timelines
Direct website purchases: Workspace → Plans & pricing → Your subscription → Cancel subscription → Confirm cancellation.
Open your subscription (sign in with the purchasing account).
| Action | Path, deadline or effect |
|---|---|
| Cancel a direct website subscription | Use the cancellation path above before the displayed next-charge time. Renewal stops only after the app confirms provider cancellation. Verified access continues until the recorded paid or authorised-trial expiry; no extra period is added. |
| Three-day AutoPay trial (website) | Choose Essential or Pro and authorise AutoPay. Before authorisation, review the exact GST-inclusive first charge and date. Cancel using the path above before that time to stop the first charge and future renewal. A small provider verification debit, if taken, is auto-refunded by Razorpay separately; no CharterPrep refund request is needed for it. |
| Existing three-day preview without payment details | Ends automatically after 72 hours without a charge. No cancellation is needed. A separately authorised recurring-payment trial must be cancelled before its displayed first charge. |
| Report a billing error | Please report duplicate, incorrect or unauthorised charges within 30 calendar days of the charge. This is a requested reporting window, not a limit on statutory rights or review of later reports. |
| Acknowledge a refund or billing-error request | Within 24 hours of receipt. This preserves the existing earlier response commitment and the two-working-day maximum. Acknowledgement and a ticket number do not mean a refund is approved. |
| Investigate and decide a refund request | Support reviews the payment and evidence and communicates the decision. The review time depends on the case; the 5–7-working-day refund clock starts on approval, not on submission or cancellation. |
| Approved direct-purchase refund | Returned to the original payment method within 5–7 working days of approval, including any GST charged on the refunded amount. We initiate it on approval and provide the refund reference when available. Contact support if it has not appeared after 7 working days. |
| Paid access not delivered | Report a problem immediately. If access is still missing 24 hours after payment confirmation, contact support and we will resolve activation or refund the payment for undelivered access. |
| Google Play subscription | Use Manage Google Play subscription in the Android app, or Play Store → Profile → Payments & subscriptions → Subscriptions → CharterPrep.AI → Cancel subscription. Google Play controls cancellation confirmation, refund approval and its refund timetable; the direct-purchase timetable does not override its rules. |
Working days are Monday to Friday, excluding applicable public and banking holidays in India. Any faster mandatory remedy or payment-channel rule continues to apply.
If cancellation fails or the provider confirmation is unclear, refresh the subscription status and contact help@charterprep.ai. Do not assume renewal has stopped until it is confirmed. Signing out, uninstalling or deleting an account does not itself cancel a Google Play mandate.
2. Trial, cancellation and access
The card-free preview and a separately authorised recurring-payment trial are different. Follow the preview and cancellation rows above. Study-content downloads and printing are unavailable during the card-free preview; personal-data export remains available. A free beta or referral grant has no payment to refund. Cancelling a subscription does not delete your saved study data.
3. When refunds are considered
There are no routine refunds for change of mind, unused access, partial billing periods or simply cancelling after a charge. This includes annual subscriptions. We review duplicate, incorrect or unauthorised charges, services not delivered as agreed and other cases where applicable law or binding payment-channel rules require a remedy. The paid-access activation remedy in the table is an explicit exception; it is not excluded by the general no-refund rule.
For an approved refund, the table states the original-payment-method route and approval-based timetable. The refund includes the GST actually charged on the refunded amount: all GST for a full refund, or the corresponding GST for an approved partial refund. Any applicable credit note or corrected tax document will be supplied. Refunds are not redirected to another bank account, paid as cash or replaced with app credit in place of the original payment route.
4. How to request help
Submit a complaint in Account & data → Support and grievances, or email help@charterprep.ai if you cannot sign in. Include the purchasing account email, payment channel, transaction date, amount, transaction reference and what went wrong. Quote your ticket number when available. Never send passwords, OTPs, reset links or full card details.
Refunds and billing adjustments are reviewed by support; pressing Cancel subscription does not automatically issue a refund. For Google Play purchases, use the store's subscription cancellation guide and refund process.
If you need another review, follow the complaint and escalation process. This policy does not restrict mandatory consumer rights, legal claim periods or lawful dispute-resolution options. See also our digital delivery policy and account deletion instructions.