Help and support
Find a next step without sharing private information. Last reviewed: .
How do I start and save my study work?
Create an account with your email and password, confirm that you are 18 or older, and select your CA or CS level and attempt. Wait for your changes to save before switching devices; offline edits are not guaranteed to be available on another device until successfully synced.
What is available without an account?
The preparation check and public study resources are free to read. The check result is shown before the optional email step. Workspace features have separate account and membership requirements.
How does the three-day trial work?
Eligible website accounts can choose Essential or Pro with a three-day Pro trial when offered at checkout. AutoPay authorisation is required before that trial unlocks; the exact GST-inclusive total and first-charge date appear before authorisation. The chosen plan is charged at the displayed trial end unless cancelled beforehand. Razorpay may make a small verification debit that it automatically refunds; this is separate from the plan fee. Study-content downloads and printing are disabled during trials; contact support if you need a copy of your personal records. Existing card-free previews and beta/referral access keep their original terms. Google Play purchases follow the offers and terms displayed by Google Play. Normal AI limits apply.
How can I cancel or report a billing problem?
Open Plans & pricing → Your subscription → Cancel subscription → Confirm cancellation. Renewal stops only after confirmation; verified access continues to its recorded expiry. For cancellation paths, refund exceptions and timelines, see the Cancellation and Refund Policy. If cancellation fails or a charge seems wrong, email help@charterprep.ai with the purchase channel and transaction reference; never send card details, passwords or OTPs.
How do referral codes work?
Sign in and open Plans & pricing → Have a referral code?, or use the optional referral field during sign-in or registration. Access depends on the code's expiry, redemption limit and terms. Existing invitation access keeps its original terms. Joining a Play testing list does not grant a paid subscription. Never share your password; use your own account.
What if I cannot sign in or receive a reset email?
Use Forgot password with the email used to register. Check Spam and Promotions. A reset response does not confirm whether an account exists. If no email arrives, contact support from your registered address; do not send a reset link, code or password.
How do I export, correct or delete my information?
Use Account & data to delete the account. Update your study profile in Settings → Study preferences. Contact help@charterprep.ai for a copy of your personal records. For correction, consent withdrawal, nomination or other privacy requests, email help@charterprep.ai. We verify account ownership before acting. Unsubscribe from launch updates using the link in those emails; that preference is separate from your app account.
What works offline?
Previously loaded workspace data may remain visible on the same device. AI answers, new cloud records, email delivery and payments need connectivity. Watch the sync indicator and retry after reconnecting; do not sign out or clear site data while unsynced work remains. Keep unsynced work open and contact support if saving continues to fail.
Can I rely on an AI answer or readiness score?
AI answers can be incorrect. Verify important points and amendments against the linked official ICAI or ICSI material for your attempt. Readiness summarises recorded study evidence; it is not a pass prediction. Report a wrong answer with the feature, course, chapter and official reference, without private notes or personal data.
How do I use CharterPrep.AI on my phone?
You can use the website in your phone browser. On iPhone, use Safari > Share > Add to Home Screen. On Android, use your browser's Install app or Add to Home screen option when offered. This installs a website shortcut/PWA, not the Google Play app. Play availability depends on your release or testing access.
How do I report a problem?
Email help@charterprep.ai with the feature, course/level, steps to reproduce, expected result and what actually happened. Include device/browser version if useful. Redact screenshots and never include passwords, keys, OTPs, payment credentials or another student's information. Our support and grievance response commitment is within 24 hours.