Service information
This is a support guide, not a real-time uptime dashboard. No live operational status is asserted here.
If a feature is unavailable
- Check your connection, then retry once.
- Keep unsynced study work open; avoid signing out or clearing browser data until it is saved.
- For an AI error, wait before retrying; do not submit duplicate payment requests.
- Contact help@charterprep.ai with the feature, time and error shown. Do not include secrets or private study data.
Support response commitment: within 24 hours. AI-provider availability and email delivery can differ from basic website availability. There is no public live incident feed yet.